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Frequently Asked Questions

Mightychic is dedicated to making your journey into luxury seamless and pleasurable. From selecting that perfect piece to ensuring its safe arrival, we are at your service. For any concerns not addressed here, our customer relations team is ready to assist you with tailored care.

Shipping and Delivery

Do you ship internationally?+

Yes, Mightychic proudly serves an international clientele. For items over $1000 USD, we offer shipping via DHL, Federal Express, or UPS, aligning with your preference. For items under $1000 USD, we also provide USPS Express International. Please note, all items are fully insured and require an adult signature upon delivery.

How do you handle domestic shipping?+

For most items, we utilize UPS to offer secure and reliable shipping. Alternative carriers such as Federal Express and USPS Priority Mail are also available. All items are fully insured and require an adult signature. High-value orders exceeding $50,000 USD are entrusted to either UPS or Brinks Armed Guard services, delivered to a commercial address to heighten security measures.

Is complimentary delivery available?+

Mightychic is committed to a standard of shipping that echoes the elegance of the treasures we offer. Enjoy complimentary delivery within the United States, as we convey your selections to you swiftly and securely, typically within 1-3 business days. For our esteemed international clientele, we extend this refined service to most of Europe and Asia, ensuring arrival within 5 business days, facilitated by premium couriers such as FedEx and DHL.

When will my order ship?+

We aim to dispatch your order within 24 hours of receiving your confirmed payment, ensuring a swift delivery to your doorstep. A tracking number will be provided via email for your convenience.

Product Authenticity and Condition

Can I trust the authenticity of my item?+

Absolutely. We guarantee the authenticity of every item – it’s a cornerstone of our reputation. With over two decades in the luxury business and as a premier dealer on the 1stDibs fashion platform, our dedication to authenticity has never wavered.

Can I have an item authenticated by a third party authenticator?+

We take pride in the authenticity and quality of our curated selection of luxury goods. All our items undergo a rigorous authentication process before being listed for sale. However, we understand the importance of peace of mind and fully support your desire for independent verification. Should you wish to have an item authenticated by a third-party service, you are welcome to do so. Please keep in mind that any third-party authentication should be conducted before a final sale is made, as our items are sold as final sale and returns are generally not accepted unless prior arrangements have been agreed upon. If you need recommendations for reputable third-party authenticators, we are happy to provide them to ensure you feel completely confident in your investment with Mightychic.

Is the product I’m buying new?+

Please refer to the detailed description of each item. Terms like “New,” “Never Worn,” or “Pristine Store Fresh Condition” indicate an unused item. For other conditions, such as “Very Like New” or “Like New,” the description will provide further specifics.

Are the product images on the site of the actual item I will receive?+

Yes, every image you see on our website is taken in-house and represents the exact item you will receive.

Payments and Returns

What forms of payment do you accept?+

Mightychic accepts a variety of payment methods for your convenience, including bank wire transfer (for high-end items), escrow.com, PayPal, credit card, personal checks, USDT, and Bitcoin. Please note, items are dispatched only after confirmed receipt of your payment.

Do you accept returns?+

Mightychic curates an exclusive selection which is final sale. However, prior arrangements for potential returns can be discussed before purchase. We encourage any inquiries you may have pre- or post-purchase to be directed to our responsive customer relations team.

Is there a tax charge on my purchase?+

We strive to make your shopping experience as smooth and enjoyable as possible. For shipments outside the state of Florida, there is generally no sales tax applied. However, due to the recent changes in internet tax laws, some states require us to collect sales tax once our sales to that state exceed a certain threshold. Rest assured, we will only apply sales tax if we are legally obligated to do so. Within Florida, we comply with state tax regulations, but Florida does not currently enforce internet tax law for out-of-state purchases. If you have any questions or concerns about taxes on your purchase, please don’t hesitate to contact our customer service team for assistance.

Services and Additional Information

Do you offer layaway options?+

Yes, we are pleased to present our Luxury Layaway Program for up to 90 days to ensure a delightful shopping experience. Contact us to discuss your unique needs and we’ll gladly accommodate you.

Can I consign my luxury items with Mightychic?+

Certainly. We invite consignments from our worldwide clientele, treating each piece with the utmost care and discretion. Our dedicated team will work closely with you throughout the process, read more about it here https://mightychic.com/consigning-with-mightychic/

What if I’m interested in an item not currently listed on your site?+

Mightychic excels at sourcing rare finds and fulfilling special orders. Reach out with your specific request and let us assist you in acquiring that sought-after piece.

How can I reach Mightychic if I have questions or require assistance?+

Feel free to contact us via email at [email protected], or call WhatsApp +1-305-588-5788. You can also leave a message on our contact page.

Additional Considerations

Are all available items ready for immediate shipment?+

Yes, we have physical possession of all items listed, ensuring their availability for prompt shipment upon purchase confirmation.

What if I have questions but am not ready to purchase?+

At Mightychic, customer relationships are vital. Please don’t hesitate to reach out for assistance — purchasing or otherwise. We are here to make your experience enjoyable and informative.

Do you offer specialized gifting services?+

Indeed, for those cherished moments requiring an extra touch of refinement, we provide discreet packaging, complimentary gift wrapping, and personalized cards. Simply inform us during your purchase.